45 - Tackling the Ticketing Crisis: Innovations to Stop Bots and Serve Real Fans

In this episode, Dean Guida hosts Michael Dodsworth, Founder & CEO of Fanfare, to discuss Michael’s journey from engineering roles at Salesforce to tackling major challenges in ticketing and retail. He explains how bots and bad actors disrupt ticket sales and product drops, frustrating real fans. Michael shares how Fanfare uses layered security, AI, and scalable technology to identify genuine customers, manage queues, and enhance both online and in-person experiences. The conversation explores technical innovations, AI’s role in development, and Fanfare’s vision for fairer, more transparent, and enjoyable consumer interactions in high-demand events and retail.